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General terms & conditions
Terms and Conditions for The Music Store
What is our return policy? It’s easy, we want to make you happy so...let us make you happy.
Our products are backed by our 60-Day Satisfaction Guarantee. Our commitment to you is to ensure that you are completely happy with your purchase.
New Gear: If you’re not happy, neither are we. If for any reason you’re not completely happy with your purchase of a new item, simply return it in its original condition within 60 days of purchase (see exceptions below) and we’ll give you a full refund. It’s that simple.
Returned items must be in original, brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warrantees and accessories or your return may be subject to a return handling charge.
Your refund will be promptly processed upon successful evaluation of your returned item. Refunds are made for product value only, excluding shipping and handling charges. If you received Free Shipping on your order, the value of the uncharged shipping cost will be deducted from your refund.
Used Gear: If for any reason you’re not completely satisfied with your purchase of a used item, simply return it in its original condition within 30 days of shipment and we’ll give you a full refund. Items not returned in original condition are subject to a return handling charge. Select used items are not returnable.
Exceptions: There are no returns on clearance, discontinued, vintage, demo and select used items. Additionally, the following items are returnable only if defective OR unopened - strings, reeds, computers, products that include a tube fuse, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, drumheads, drumsticks, body jewelry, sheet music, cleaners, polishes and polishing cloths. Software/soundware, books, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product. All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned bows are assessed a $4.00 return handling charge. Returned mouthpieces priced over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00. Stringed instruments priced at $1999.00 or more, must be returned within 10 days of shipment.
Requesting a Return: Contact at 1-435-673-6000 to obtain a return authorization. Additional information on returns can be found on the paperwork shipped with your package. With a return authorization, our experts can quickly process your exchange or refund for the full product purchase price. Please call us at 1-435-673-6000 to obtain a return authorization.
Abuse of Return Privileges – Our return policy is in place to ensure our customers never get stuck with a wrong piece of gear. Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.
Send your returns to:
The Music Store (Your RA #)
929 W Sunset Blvd #4
St. George, UT 84770