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New Rental

 
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Visit your “Partner Dealer” URL given by The Music Store.

Select “New Rental”

 
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Fill in the Customer’s name and email.

If the customer doesn’t have an email, type “none@none.com” in the email field and click the No Email button.

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Fill out the Customer’s Rental Information.

Make sure the customer agrees to a Credit Check by checking the button at the bottom of the screen before you hit “Submit.”


Give the system a minute or so to process the rental. An email will be sent to you with an approved or declined notification. Click “Finish Rental.”


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Input the Instrument information.

Follow the instructions on the notification email and input the correct instrument information. Make sure to ask about maintenance!

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The Customer will get a Terms & Conditions Email.

If the customer has no email, the system will email you and ask to print out the terms for the customer to sign. Once the customer signs, you press accept. This step could take a couple minutes.

 
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Time to pay.

After pressing “Accept” in the email, it will route them to an order form link where they will pay their down payment. If the customer did not want maintenance, select it from the dropdown.

 

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 Move up in Size

 
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Follow the “New Rental” Steps

Follow the “New Rental” steps exactly (Scroll to the top of this page for instructions).

 
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Visit Partner Dealer URL and Select Returns & Payoffs

After you’ve successfully completed the new rental and while the customer is still in the store, select the “Returns & Payoffs” URL.

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Fill out the form.

Input the customer’s First name, Last name and email. It is imperative that the email is spelled correctly.

 
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Process the Return

Click the instrument they are returning. Make sure the serial number on the instrument matches what it shows on the screen (The new instrument that was just rented will show up on the screen. Ignore it and only click the one they are returning).

 

Returns & Payoffs

 
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Visit the Partner Dealer URL and select “Returns & Payoffs”

 
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Fill out the Form

Input the customer’s First name, Last name and email. It is imperative that the email is spelled correctly.

 
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Process the Return

Click the instrument they are returning. Make sure the serial number on the instrument matches what it shows on the screen. Once you click, you’re done!

OR

If the customer wants to Pay off, follow the Payoff instructions on the return screen above.

 

FAQ’s

 

Q: What if I get an Error Page in any step of the process?

a: Call the music store for help. Tell The Music Store that they need to check to see if the “Instrument Rented” fields are the appropriate selections and the “Send to Rental app#” Tags are correct.


Q: What if, after I fill out a Return/Payoff form, I don’t see any instrument information or customer name?

A: This most likely means that the email was misspelled. Try again. If you still don’t see information Call The Music Store to process the return or payoff.


Q: What if the customer asks about their monthly payment amount, interest rate, or number of payments?

A: To see their monthly amounts, go to your starting URL and scroll down. All contracts are 15% apr contracts and range from 28-38 months to pay off.

*If the customer wants specifics, we are happy to send them information. You can either call The Music store or drop us an email with their info and we will send it over to them.